Strict Codes of Conduct


In an industry plagued by poor service standards, it is important to choose an honest, professional, regulated estate agent. Our reputation is of the utmost importance to us and we are committed to delivering an excellent, reliable and proactive service of which we can be proud.

Professional Qualified Agents

We ensure that all of our staff are trained to the highest possible standards to ensure you receive sound legislative knowledge and practical experience to ensure that you comply with all of the necessary legal requirements. Whether you are selling, buying, letting or renting a property, it is vital that you choose an estate agent that is a member of the industry’s leading bodies.

At Secure My Sale, we promote a culture of integrity which is why we are proud to follow the strict codes of practise of The Property Ombudsman as well as being members of NAEA & NAVA Propertymark, to give you peace of mind that you will receive, honest professional advice, coupled with an unrivalled level of customer service.

Why use a Protected Estate Agent?

Every year, unlicensed estate agents cost the general public thousands of pounds because they don’t have protective measures in place to guarantee your money. A licensed estate agent is qualified and is required to keep up to date with the latest developments in the market and with the ever changing legislation affecting the sales and lettings industry. Without this knowledge and expertise you may be badly advised or mislead – or you may even suffer a financial loss as a result.

A protected estate agent abides by the strict codes of practise as well as rules of conduct. This means you can be assured that the service you receive is to the highest of standard and your enquiry will be dealt with professionally and fairly. In the unlikely event that things go wrong, a licensed estate agent has a written complaints procedure. If you are not completely satisfied with the service you have received from a licensed estate agent and cannot resolve the issue directly, you have the option of taking your complaint to independent adjudication and redress through The Property Ombudsman.

The Property Ombudsman

As a member of The Property Ombudsman, we abide by the code of practice for residential sales and the code of practise for residential lettings which has been approved by the Trading Standards Institute under the Consumer Codes Approval Scheme. All of our staff are made familiar with the codes of practise of The Property Ombudsman as well as our comprehensive internal complaints procedure.

All estate agents are required to register with an Estate Agent Redress Scheme which can investigate complaints from members of the public. The Property Ombudsman is an approved scheme under the Consumers, Estate Agents and Redress Act 2007. For further information, please visit

Propertymark Protected

We are an NAEA Propertymark Protected agent for residential sales and lettings. In what is becoming an increasingly complex process, our qualified team have the legislative knowledge and practical experience to ensure our customers are up-to-date and comply with all the necessary legal requirements in property.

Only by working with a Protected member of Propertymark, like Secure My Sale, will customers be properly protected as all of our client money is completely protected; Our qualified teams are required to keep up-to-date with any changes in legislation and industry issues, meaning that we can offer professional advice to our clients and ensure that they are made aware and protected against any changes in legislation; and Propertymark estate agents are experienced and trained professionals who abide by a nationally recognised Code of Practice. For further information, please visit

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